Tennessee Carriers and MANAGED CARE

Tennessee Carriers’ role is to meet the MCO Member’s transportation needs.

• We provide Non-Emergency Medical Transport (NEMT) to individuals with appropriate benefits through Medicaid and Medicare.

Services

• Tennessee Carriers serves as a broker for transport services, coordinating approximately 75,000 trips per month for individuals who need help in getting to and from medical appointments.
• Tennessee Carriers operates a state-of-the-art Call Center where our well-trained and helpful staff handles more than 60,000 calls per month using the latest technology guaranteed to facilitate prompt service for our Members.
• We help determine whether the Member qualifies for NEMT services and if so, the most appropriate level of transportation for the individual.
• We schedule and assign transport to the appropriate NEMT service delivery partner based on the Member’s medical and mobility needs.
• We monitor and carefully manage our transportation network to ensure the company adheres to prescribed quality standards to perform the NEMT service.

Safety

• Tennessee Carriers operates with a safety-first philosophy that emphasizes safe operations for both our Transporters and our Members.
• Our comprehensive approach relies on a mix of technology, training, coaching and monitoring to ensure that our safety-first standards are incorporated into each Transporters’ daily operations.