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TennesseeCarriers, Inc. Managed Care Organizations (MCOs)

UHC Community Plan 1-800-690-1606

https://www.uhccommunityplan.com/

Amerigroup 1-800-600-4441

https://www.amerigroup.com/

 

TennCare Mileage Reimbursement Program

Do you have friends or family who can take you to your appointment? You may be able to use the Mileage Reimbursement Program. You will be paid $.50 per mile between your home to the medical appointment and then back home again.

Click here to view the Mileage Reimbursement Instructions

Click here to view the Mileage Reimbursement Program Triplog and Claim Form

  • Provider must print and sign the form to confirm you are there.
  • Member’s driver also needs to sign the form. The driver must provide a copy of their driver’s license and insurance card.
  • Amount owed will be paid within 3 days from when the fully signed form is received.

Please make sure the form is completed and signed before sending it back to us.

Send a copy via email to nemtprograms@tenncarriers.com

Or fax at (901) 795-0072

Or mail the form to:

ATTN: Mileage Reimbursement

3180 Millington Rd.

Memphis, TN 38127

 

Do you live close to a bus stop? We will provide you with an all-day bus ticket for rides to and from your TennCare medical appointments.

 

How to Schedule Your Ride for TennCare Covered Medical Appointments

Please have the following information ready when you call the call center.

  • Legal name
  • Last 4 digits of your Social Security Number
  • Phone number
  • Address
  • Medicare/Medicaid ID number
  • Date and time of appointment
  • Address and phone number of healthcare provider
  • Pharmacy stops
  • Mode of transportation (van, ambulance, bus, etc.,)
  • Other special requests (door-to-door, hand-to-hand services)

Members must schedule transport at least 72 hours before an appointment.

Contact the Call Center to make any changes to your ride. Any changes should also be made 72 hours in advance of appointment time.

 

Things to know about your ride

  • When the driver arrives, be ready at the pick-up location you provided when scheduling your ride. The driver will wait 5 minutes after they arrive at your pick up location. If you are not ready or present within 5 minutes, the driver will leave without you.
  • Your pickup time frame for your medical appointment is 1 hour plus drive time.
  • If you do not have a scheduled time to go home then call the call center to let them know you are ready. This is called Will Call. Your ride will arrive within one hour of your call.
  • Drivers cannot make unplanned stops.
  • Members are responsible for their behavior and personal belongings during rides.
  • Treat other passengers and driver with respect. Rude language and unneeded physical contact are not allowed. Members are responsible for their attendant’s actions, too.

Click this link for current COVID information:

https://www.cdc.gov/coronavirus/2019-ncov/downloads/stop-the-spread-of-germs.pdf

 

How did we do? As Members, you have the right to bring complaints or concerns to the Tennessee Carriers team. Our dedicated department will address your concerns promptly. You can give feedback through our call center or through the links below.

UHC Community Plan 1-800-690-1606

https://www.uhccommunityplan.com/

Amerigroup 1-800-600-4441

https://www.amerigroup.com/