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MANAGED CARE ORGANIZATIONS

As a Managed Care Organization (MCO) with responsibility for meeting your members’ health care needs, you need a dependable support team. Tennessee Carriers is a valuable member of that team – one you can always count on.

About Us

Tennessee Carriers has successfully blended innovative technology, unparalleled customer service and a dedicated leadership team to become the largest and most trusted non-emergency medical transportation company in the State and one of the most respected in the nation.

We have built our company on an unwavering commitment to quality and excellent customer service. Since the company was founded in 1994, we have consistently been recognized as a leader in non-emergency medical transportation. We were the first non-emergency medical transportation company to be awarded a contract with Tennessee’s Medicaid program administrator, TennCare.

We are statewide leaders in all aspects of regulatory compliance, consistently obtaining the highest ratings available over the past four years.

Above all, HealthCare Providers and Riders know they can count on us to meet schedules and ensure reliable arrival times without fear of no-shows or cancelled appointments. We take all available measures to reduce waiting times and provide the ultimate in trip management and support.

Services

Tennessee Carriers operates a state-of-the-art Call Center where our well-trained and helpful staff handles more than 60,000 calls per month using the latest technology guaranteed to facilitate prompt service for our Riders.

We help determine whether the Rider qualifies for NEMT services and, if so, the most appropriate level of transportation for the Rider.

We schedule and assign transport to the appropriate NEMT service delivery partner based on the Rider’s medical and mobility needs.

We monitor and carefully manage our transportation network to ensure the company adheres to prescribed quality standards to perform the NEMT service.

Transportation

Tennessee Carriers serves as a broker for transport services, coordinating 75,000 trips per month for mobility-challenged individuals who need help in getting to and from medical appointments. We are the largest non-emergency medical transporter in the State with a more than 20 years track record of performance and compliance.

Safety

Tennessee Carriers operates with a safety first philosophy that emphasizes safe operations for both our employees and our Riders. We expect our NEMT partners to meet and preferably exceed our minimum standards.

Under the direction of our experienced in-house Safety Director, our comprehensive approach relies on a mix of technology, training, coaching and monitoring that few non-emergency medical transportation companies can equal. We expect the Safety Directors employed by our NEMT partners to incorporate our minimum Safety First standards into their daily operations.

Our minimum Safety First standards include:

  • Comprehensive driver background checks
  • Driver Safety
  • Initial and on-going DOT physical
  • Initial and on-going drug and alcohol testing
  • Mandatory use of restraints and or special seating for all passengers regardless of age.
  • Defensive driving training
  • ADA safety and securement training
  • Vehicle inspections covering licensing, cleanliness, safety and maintenance of all vehicles
  • Vehicle maintenance records and trip logs

 

Compliance

In addition to our company’s own integrity, we are always mindful that our record of compliance also reflects on the Managed Care Organizations we serve and are committed to maintaining the highest standards.

Tennessee Carriers has an enviable record of strict compliance with State and Federal regulations governing our industry. We pay special attention to the most crucial aspects of our business, including call center management, driver vetting and training, vehicle condition and performance and the prompt payment of claims.