Members

Wellpoint Members
Members should contact Tennessee Carriers to schedule.
(866) 680-0633, Where’s My Ride Option 5 and Spanish Option 2

For questions and concerns, contact Tennessee Carriers.

United Health Care Members

Members should contact Tennessee Carriers to schedule.
(866) 405-0238, Where’s My Ride Option 5 and Spanish Option 2.

For questions and concerns, contact Tennessee Carriers.

Please have the following ready when you dial the Call Center:

• Legal name
• Last 4 digits of Social Security Number
• Phone number
• Address
• Medicare/Medicaid ID number
• Date and time of appointment
• Address and phone number of medical provider
• Pharmacy stops
• Required mode of transportation (van, ambulance, bus, etc.)
• Special requests (door-to-door, hand-to-hand services, etc.)

Rides must be scheduled at least two business days before appointment.

Contact the Call Center to make any changes to rides. Changes should be made at least two business days before appointment.

• We provide wheelchair, EMS, ambulatory, and invalid stretcher services.
• You must be ready at the time and location you gave when scheduling your ride.
• If you are not there or ready within 5 minutes of the scheduled time, the driver will leave without you.
• If you have scheduled a pickup time from your appointment, your ride will be waiting for you at that time. If you have not scheduled a pickup time, you will need to call Tennessee Carriers when you are ready. Your return transportation will arrive within one hour of your notification.
• Drivers cannot make unplanned stops.
• Members must treat drivers and other passengers with respect. No rude language or unnecessary physical contact. Members are responsible for the actions of their attendants.

We value everyone’s safety. For information on keeping workers safe in the workplace or protecting yourself and others from Covid, visit cdc.gov.

TennCare benefit pays eligible Members $.725 per mile for trips to and from medical appointments. We are now offering a pay card where your reimbursement is loaded after processing your completed trip log/claim form. Click here for more information.

We welcome feedback! Please share your experience here. Please share your compliments, complaints or concerns at contact@tenncarriers.com. One of our dedicated team members will respond promptly.