Important Contacts

Tennessee Carriers:

Amerigroup:

If you’re insured by Amerigroup and need information or would like to book a ride: (866) 680-0633.

UnitedHealthcare Community Plan:

If you’re insured by UnitedHealthcare and need information or would like to book a ride: (866) 405-0238.

How to Schedule Your Ride

Please have the following ready when you dial the Call Center:

  • Legal name
  • Last 4 digits of Social Security Number
  • Phone number
  • Address
  • Medicare/Medicaid ID number
  • Date and time of appointment
  • Address and phone number of medical provider
  • Pharmacy stops
  • Required mode of transportation (van, ambulance, bus, etc.)
  • Special requests (door-to-door, hand-to-hand services, etc.)

Rides must be scheduled at least 72 hours before appointment.

Contact the Call Center to make any changes to rides. Changes should be made at least 72 hours before appointment.

Things to know about your ride

  • We provide wheelchair, EMS, ambulance, and invalid stretcher services.
  • You must be ready at the time and location you gave when scheduling your ride.
  • If you are not there or ready within 5 minutes of the scheduled time, the driver will leave without you.
  • If you scheduled an appointment end time, you will be picked up within 1 hour, plus drive time, of that end time.
  • If you did not schedule an end time, you must call the Call Center to say you are ready to go home. This is called Will Call. Your ride will arrive within 1 hour of your call.
  • Drivers cannot make unplanned stops.
  • Members must treat drivers and other passengers with respect. No rude language or unnecessary physical contact. Members are responsible for the actions of their attendants.

We value everyone’s safety. For information on keeping workers safe in the workplace or protecting yourself and others from Covid, visit cdc.gov.

Do you have access to your own transportation?

TennCare benefit pays eligible Members $.60 per mile for trips to and from medical appointments. Visit this link for forms and more information.

How did we do?

We welcome feedback! Please share your compliments, complaints or concerns at contact@tenncarriers.com. One of our dedicated team members will respond promptly.