Expectations for NEMT providers
We hold our partners to the same high standards of quality that we ourselves maintain. We are partnered with some of the best NEMT Transporters in the business and they share our commitment to quality.
As your customer, we expect you, our NEMT partner, to operate well-maintained vehicles with well-trained, professional drivers who focus on providing transportation that is safe, efficient, and timely. All transporters must meet, maintain, and show compliance with all standards regarding performance, insurance, drivers, and vehicles.
We expect the utmost in courtesy and care for the people who ride with you. We cannot overstate the requirement for sensitivity and respect towards all Riders regardless of gender, race, religion, disability, age, national origin, language, sexual orientation, or appearance.
Along with these important basic requirements, all of our NEMT partners are required to fulfill certain reporting requirements on a frequent basis. These include complaint responses, accident and incident reporting, and other regulatory reporting. We expect all reports to be submitted timely and correctly. These requirements can change unexpectedly from time to time, both in nature and frequency.
Provider Information Packet
Tennessee Carriers welcomes your interest in becoming a partner within our non-emergency medical transportation NEMT network.
As Tennessee’s largest and most trusted NEMT broker, we are committed to maintaining the highest standards of performance and compliance and are seeking partners who subscribe to the same standards and match our ongoing commitment to excellence.
Application Instructions:
- Click here to download the application.
- All Sections Must be Completed. Inaccurate and Incomplete applications will not be accepted.
- Return the form to contracts@tenncarriers.com.
- Not all who apply will be accepted. Tennessee Carriers, Inc. will select new vendors based on network needs, vendor capabilities, experience and location.
Links
Important TennCare Web Links
TennCare Home Page http://www.tn.gov/tenncare
TennCare Online Eligibility https://apps.tn.gov/tcmis/tennessee/Security/logon.asp
TennCare Fraud & Abuse http://tn.gov/tnoig
Other Helpful Links
Taxicab, Limousine & Paratransit Association (TLPA) – Reference
http://www.tlpa.org/
The Community Transportation Association of America (CTAA) – Reference
http://web1.ctaa.org/webmodules/webarticles/anmviewer.asp?a=23&z=2
Transit & Paratransit Company (TAPTCO) – Training
http://taptco.com/
Drivecam/Lytx On-board Cameras, Sensors, and Monitoring – Equipment
http://www.lytx.com/
TennesseeCarriers, Inc. Managed Care Organizations (MCOs)
UHC Community Plan (800) 690-1606
https://www.uhccommunityplan.com/
Amerigroup (800) 600-4441
Points of Contact
Tennessee Carriers
United Healthcare Call Center
Amerigroup Call Center