Expectations for NEMT providers


We hold our partners to the same high standards of quality that we ourselves maintain. We are partnered with some of the best NEMT Transporters in the business and they share our commitment to quality.

As your customer, we expect you, our NEMT partner, to operate well-maintained vehicles with well-trained, professional drivers who focus on providing transportation that is safe, efficient, and timely. All transporters must meet, maintain, and show compliance with all standards regarding performance, insurance, drivers, and vehicles.

We expect the utmost in courtesy and care for the people who ride with you. We cannot overstate the requirement for sensitivity and respect towards all Riders regardless of gender, race, religion, disability, age, national origin, language, sexual orientation, or appearance.

Along with these important basic requirements, all of our NEMT partners are required to fulfill certain reporting requirements on a frequent basis. These include complaint responses, accident and incident reporting, and other regulatory reporting. We expect all reports to be submitted timely and correctly. These requirements can change unexpectedly from time to time, both in nature and frequency.

Provider Information Packet

Tennessee Carriers welcomes your interest in becoming a partner within our non-emergency medical transportation NEMT network.

As Tennessee’s largest and most trusted NEMT broker, we are committed to maintaining the highest standards of performance and compliance and are seeking partners who subscribe to the same standards and match our ongoing commitment to excellence.

Application Instructions:

  1. Click here to download the application.
  2. All Sections Must be Completed. Inaccurate and Incomplete applications will not be accepted.
  3. Return the form to contracts@tenncarriers.com.
  4. Not all who apply will be accepted. Tennessee Carriers, Inc. will select new vendors based on network needs, vendor capabilities, experience and location.


Important TennCare Web Links

TennCare Home Page http://www.tn.gov/tenncare

TennCare Online Eligibility https://apps.tn.gov/tcmis/tennessee/Security/logon.asp

TennCare Fraud & Abuse http://tn.gov/tnoig

Other Helpful Links

Taxicab, Limousine & Paratransit Association (TLPA) – Reference

The Community Transportation Association of America (CTAA) – Reference

Transit & Paratransit Company (TAPTCO) – Training

Drivecam/Lytx On-board Cameras, Sensors, and Monitoring – Equipment

TennesseeCarriers, Inc. Managed Care Organizations (MCOs)

UHC Community Plan (800) 690-1606


Wellpoint (800) 600-4441


Points of Contact

Tennessee Carriers

United Healthcare Call Center

  • (866) 405-0238

Wellpoint Call Center